Warranty Work Orders

If you have a Plumbing Leak, No Heat, or No Air Conditioning in Extreme Weather Conditions, please CALL technician immediately for an emergency work order & notify Builder.

ALL ROUTINE REPAIRS WILL BE MADE BY APPOINTMENT ONLY, DURING NORMAL BUSINESS HOURS, EXCLUDING WEEKENDS, UNLESS OTHERWISE AGREED UPON BY BUILDER. 

To submit a warranty work order, email
admin@smithcustomconstructionllc.com.

Please include:

• Your Address / Lot Number & Subdivision

• A Phone Number our team can contact you on

• Photos of items corresponding to your request

If you do not receive a confirmation of receipt reply within 24 hours, please call Richard (931) 572-8584.

Heating & Cooling
Comfort Air / Robert: 931-289-8672
Plumbing
All Pro Plumbing: 931-472-8051
Electrician
Jason Butler 931-237-1818
Roofing & Siding (installer)
Jerry Lewis Sr.: 931-552-6573
Roofing & Siding (material)
Beacon Building Supply: 931-552-5475
Garage Door
McIllwain Door Company: 931-647-4700
Lighting, Plumbing Fixtures, & Appliances
Ferguson’s: 931-647-0276
Cabinets
Jodi’s Cabinets: 931-320-0770
Flooring & Carpet
Orgain Building Supply: 931-647-1567
Tile (installer)
Dimas: 931-338-7134
Tile (material)
Milestone Tile Outlet: 931-553-7590
Paint
Sherwin Williams or Ferrell Calhoun
Stone
Centurion Stone: 931-221-0120
Brick
Alley-Cassette Brick & Block: 931-553-8084
Garage Doors
McIllwain Door Systems 931-647-4700

On behalf of the Smith Custom Construction family we would like to thank you for your business and welcome you to your new home. Making your dream home a reality has been our pleasure! It is our goal that you will be as proud of your new home as we are, and that you will make it a place where lasting memories are created. Smith Custom Construction is always striving to make your time while owning a positive experience, so that in turn we can be assured you will tell your friends, associates, and family members that we are who they should hire to build their next home too.  

Builders One Year Warranty

As stated in the Warranty of Completion that Buyer and Seller acknowledge at closing; Smith Custom Construction provides a one-year warranty (from date of close or occupancy whichever occurs first). This warrants the home against defects in equipment, material or workmanship, and materials performed by the builder; or any subcontractor or supplier at any tier resulting in noncompliance with standards of quality as measured by acceptable trade practices. The warranty shall continue for a period of one year from the date of original title of conveyance or from the date of full completion of any item completed after conveyance of title.  

Smith Custom Construction does not warrant against any normal wear and tear, cosmetic or landscaping concerns after the conveyance of title, unless otherwise agreed upon by both parties in writing. As a homeowner it is your full responsibility to properly care for your home, its systems and perform preventative maintenance. Smith Custom Construction will not perform any preventative maintenance on your home and does not warrant against homeowner/occupant neglect, error, or further damage caused by a defected item that has gone unreported (for any reason). If an item or system needing repair or replacement is found to be the cause of homeowner/occupant neglect, error, or lack of required preventative maintenance, this warranty will be void in regard to that particular item or system.  

Please read your owner’s manuals, register your appliances, and systems to understand and maintain any manufacturer warranties. A warranty item for some systems and all appliances may be fulfilled by the vendor or manufacturer warranty rather than the builder. The 1-800 numbers for appliance service will be located in owner’s manuals or registration forms.  

Smith Custom Construction does not warranty any item after it has been changed, replaced, altered or serviced by the homeowner/occupant, serviceman, or any third-party, or such damages caused by doing so.  

Smith Custom Construction does not warranty any damages whatsoever that are caused by an Act of God.

As a new homeowner there are some subjects that you will need to be made aware of. The subjects outlined in this New Home Orientation may seem to be common knowledge, but if you need further instruction or have questions about anything during this time, please bring it to the attention of our representatives. It is our expectation that you will not have any repairs or concerns during the time you live in your new home, but if any should ever arise, it is our goal to respond and resolve them in a professional manner.  

Utilities – All future utility costs become the responsibility of the homeowner at occupancy. A Buyers failure to properly transfer utilities into their name after key transfer will result in interruption of utility service.  ‚      

Keys – Keys to all exterior doors will be provided at closing or at the time of occupancy. All exterior doors are keyed alike with the exception of any sliding or storm doors, which may have a separate key and lock system. If your home has a garage door opener, these remotes can be located in a kitchen drawer of the home or attached to the garage door opener.  ‚      

Air Filters – Excess construction dust may settle in the floor registers and cause your return air filters to become polluted. It is recommended that you change your filters as often as every 3-4 weeks and vacuum into the floor registers to remove any dust. Failure to keep your return air filters clean could damage your units and void any warranties.  ‚      

Appliances – Manuals can be found in the kitchen drawers. All appliances have independent warranties. Service and repair for appliances is not coordinated through the builder but is to be performed directly through the manufacturer or supplier. Please located the 1-800 number on your appliance manuals to schedule service. It is highly recommended that you read your appliance manuals for proper care and maintenance instructions and register your new appliances with your manufacturer immediately.

Paint – Paint, sheetrock settlement cracks, nail pops, and other imperfections not visible from standing 5 feet away are NOT warranted after completion and performance of final walkthrough unless noted as a Punch List item. You will be provided with interior paint for touch-up. If you would like to purchase additional paint, please visit: Sherwin-Williams: 131 S Riverside Drive Clarksville, TN 37040  or Ferrell Calhoun: 1330 College St Suite N, Clarksville, TN 37040‚      

Garbage Disposal – Be careful about what types of things you throw into the garbage disposal. Things such as fat from meats and their bones (no matter how tiny) should never make their way into your disposal. If you lose power to the disposal, click the reset button on the bottom of the tank under the sink cabinet. There is also a wrench specifically for your garbage disposal found in a kitchen drawer.  ‚      

GFCI Receptacles – Ground Fault Circuit Interrupt outlets are a safety devise that breaks a circuit if a current imbalance occurs. Its purpose is to switch off immediately if there is a power surge or short somewhere in the line, or in the appliance plugged into the receptacle. They should be tested at least once a month. These outlets provide a “Test” and “Reset” button on them for easy testing of whether or not the circuit interrupt function is working. Resetting a GFCI outlet is required if the circuit trips or after you have tested the outlet.  

-If you experience an area in the home where an outlet seems to be nonworking (e.g. bathroom outlet or overhead light) look for ALL GFCI outlets and push the reset button on ALL of the GFCI outlets in the home. Bathroom outlets may be wired with circuits in other rooms like the laundry or kitchen. Even outside and garage outlets may be wired together in the GFCI circuits. Typically, if an outlet is found to be non-functional, resetting the GFCI will resume power.  ‚      

Distribution Board or Fuse Box – A component of your home’s electricity supply system which divides an electrical power feed into subsidiary circuits, while providing a protective fuse or circuit breaker for each circuit, in a common enclosure. When a particular circuit in the house is not working or is tripped, firmly push the breaker to the “off position” and then turn the breaker back to the “on” position. Typically, if any system using electricity is found to be non-functional, resetting the breaker will resume function.  ‚      

Electric Hot Water Heater – Locate the shut-off value that stops water flow into the water heater. It’s a separate component from the heater located outside and above the unit. You can adjust the thermostat usually located underneath a protective cover plate and has a knob or dial you can turn to set the temperature. See the owner’s manual for adjustment and warranty information. The builder will not readjust your water heater thermostat.

‚Flooring Coverings - Care of your floor covering and warranty guidelines are determined by the manufacturer of the product.

• Hardwood/Laminate - Sweep or dust to remove any dirt from your hardwood floors. You can use a damp cloth to clean up spills but never pour water directly onto your hardwood floor, and only use cleaners that are specifically for finished hardwood.

• Ceramic Tile - Use a damp sponge mop. You should not use oil-based cleaners on tile or anything that has ammonia in it.

• Vinyl – Should be cleaned with a mild cleanser.

• Carpet - Consult the vendor or manufacturer for care, warranty and maintenance of your specific flooring.  ‚      

Plumbing Fixtures – Locate the shut off valves for toilets and sinks. Tub and shower plumbing fixtures may have safety scald guards that can be adjusted. The builder will not adjust your scald guards. Toilet paper and other waste can easily clog waste lines. Builder does not warrant against a homeowner’s responsibility to maintain clear water lines.  ‚      

Exterior Water Spigots – Spigots are prone to freezing in low temperatures and may cause pipes to split. We recommend removing your water hose from the spigot in OCTOBER, and do not reattach until the temperatures remain above freezing (usually in May). Builder does not warrant burst pipes due to negligence and lack of hose removal.  ‚      

Ventless Fireplace – Fireplaces are fueled by gas or propane. The units don’t require electricity therefore, they are a good source of heat should the electricity ever go out. Because they vent into the room, these fireplaces are designed to burn very efficiently to reduce the amount of carbon monoxide that is released. Carbon monoxide detectors and oxygen level monitors are standard features on ventless fireplaces to ensure safety. The owner’s manual for your gas logs will properly instruct you on how to light and properly care for your fireplace and explain the manufacturer’s warranty. It is suggested that you use a fireplace screen. The fireplace hood can become hot when gas logs are burning. Builder does not install propane fuel tanks. They can be purchased or leased locally through a third-party company.  ‚      

Grout & Caulking – In time your grout and caulking WILL crack or pull loose, especially where walls or joints come together or with change of seasonal temperatures. Natural setting may also cause cracks in joints of trey ceilings. Areas of hairline cracks or cracks in caulking, and grouting will be expected over time. They are the responsibility of the homeowner to remedy and are not warranted by the builder. Tile grout can become stained or discolored over time. It is recommended that you seal your grout initially to prevent this.

Smoke Detectors – Alarms are wired to intercommunicate so that all detectors will sound if one is triggered. Removing the batteries from your smoke detectors will not silence the alarm sound. If the battery in a device needs replaced a sound will chime. Be sure all construction covers are removed, and battery strips are pulled form all devices.  ‚      

Lighting Fixtures – Always maintain the required minimum wattage when installing light bulbs to avoid an electrical hazard. Using higher wattage bulbs may cause your electrical system to trip or shut off. Builder does not provide light bulbs unless otherwise agreed upon in writing. Any fixtures replaced by homeowner are NOT warranted.  ‚      

Heat Pump – Essentially, a Heat Pump is a central air conditioning system that also has the ability to heat your home during cold weather months. It’s called a “heat pump” because it pumps heat into your home in winter, and pumps heat out of your home in summer. Its ability to both heat and cool makes it a very economical and efficient home comfort system. During the winter months, you should try to make it a habit of looking at your outdoor heat pump. Check for signs of excessive ice or snow build-up on or around the heat pump. If there is something wrong with first-stage heating (the heat pump itself) and you start to notice your house is cold, and it is not heating properly you can switch to Emergency Heat (located on your thermostat) until your unit is serviced.

Note: Any finished rooms located above or below an unfinished space, such as bonus rooms may maintain a varied temperature difference as compared to the majority of the home. Heat and Air Conditioning is supplied only to finished spaces.  ‚      

Insulated Tilt-In Windows –Using the tilt release latches at the top corners of the sash, push them towards the center of the sash and tilt the sash inward and allow it to rest on interior window sill. This will allow you to clean it and it will not become disengaged from the pivot shoe. RAISE THE BOTTOM SASH UP THREE INCHES ABOVE THE SILL. ‚      

Washer Connections – Locate the shut off values. Washing machines are supplied with PVC hoses to link the water inlet at the back of the appliance to special valves connected to the household plumbing. When connecting your waste hose make sure that the hose does not manipulate itself out of the pipe with water pressure, sometimes a fastener is needed to hold the hose in place. If not connected properly, it WILL flood.  ‚      

Dryer Connections – If your dryer plug-in does not match the electric receptacle, they are usually interchangeable (see your appliance manual). Confirm that your vent hose is securely fastened to keep dryer exhaust from entering the home. Make sure your dryer exhaust vent and hose remain unclogged both on the interior and exterior of your home.

Garage Door – Your garage door has an automatic opener, safety sensors, and one or two standard remotes. Refer to the owner’s manual for warranty and instruction on how to operate these features. The door is insulated to help regulate temperatures in the garage too.  ‚      

Gutters – Gutter and downspouts carry runoff water off the roof and safely away from the home, preventing water damage to the structure and surrounding foundation. Keeping gutters and downspouts in good condition will require seasonal maintenance and is very important. Cleaning to remove debris from your gutters or clearing clogs in your downspouts is a homeowner responsibility. To prevent water from pooling around your home and downspouts you can use a downspout extension, splash blocks, or a flexible outdoor tubing to divert water into the yard and away from exterior walls.  ‚      

Roof – The roof system is arguably the most vulnerable part of a building’s exterior. Ultraviolet radiation, wind, rain, hail, snow, and sleet all affect a roof system’s performance. Roof systems can deteriorate from: normal wear, severe weather conditions (e.g. wind and snow loads); building movement (e.g. settlement, material contraction/expansion); and improper or poor maintenance. Any roof repairs not dealt with after the first signs of failure can result in increased damage to the home, interior finishes, and/or occupant safety. Roof maintenance is critical to preventing roof problems and keeping the roof in watertight condition. Early identification and repair of roof problems will help provide a long-lasting roof system. Be aware of any loose or missing shingles and wall/ceiling leaks or dampness. 
 ‚
Brick, Stone, & Mortar – Even through brick requires little annual maintenance to sustain its quality and durability, there are preventative measure that homeowners must take to keep their brick homes beautiful and in good repair. Weep holes are small openings under windowsills and at the base of brick walls that allow any moisture that accumulates in the wall to get out. If these holes are blocked or clogged by vines or dirt, the moisture can cause damage to the walls. Check the weep holes in a brick home periodically to make sure they are clean and open. Mortar will crack over time and needs to be repaired.  ‚      

Exterior Vinyl Siding – Vinyl siding is close to maintenance-free, but anything exposed to the environment gets dirty and needs to be cleaned. You can save yourself a lot of work by regularly rinsing off your siding and taking care of stains before large areas are affected. Any holes or gaps will need to be repaired to avoid moisture entering under siding. Although very commonly used to clean exteriors, power washing and harsh chemicals are not recommended by the builder to clean your vinyl siding.  ‚      

Mailbox – Not warranted against any damages past conveyance of title.

Deck & Fencing – Your deck and or fencing structures are made of treated wood. Any wood exposed to the elements will eventually be adversely affected in the following ways: warping, discoloration, shrinking, splitting, rot, fungi, and mold, insect infestation, etc. It is recommended that you seal your deck and or fence (about 3 months after of key exchange) to prevent the inevitable from occurring prematurely. Builder does not warrant deck or fencing after conveyance of title.  ‚      

Positive Drain and Vapor Barrier and Vents (Crawlspaces/Basements) – Make sure that positive drainage away from your foundation is maintained. Do not over water plants near the foundation, patios, or fence walls. Care should be taken when adding pool or landscaping improvements to ensure that any mounding or grade changes direct surface water away from the home and are in conformance with the general grading plans of the home site. Also, any HVAC condensation pipes should always flow away from your crawlspace or basement. Maintain your gutter and splash blocks so that they divert water away from your crawlspace or basement. If you have a positive drain pipe, make sure that you have located it and it is kept clear of any debris. A vapor barrier slows or prevents the evaporation of ground moisture into the crawl space air. Homeowner should make sure the barrier continues to cover the ground of the inside crawlspace.

Crawlspaces should not accumulate large amounts of standing water. Some water after large amounts of rainfall will be expected to drain out over a period of several days. It is suggested that your crawlspace vents and entry door remain closed. If your home has a basement, it is recommended that the homeowner install a dehumidifier in unfinished areas to reduce humidity and condensation on block walls, floors, and concrete.  ‚      

Landscaping – You will need to maintain proper care and watering of your sod and landscaping. Until the yard is established, rain showers, may wash around downspouts or sloped areas. It is the homeowner’s responsibility to take precautions to prevent yard washout. Builder does not warrant landscaping beyond noted repairs on Punch List or Final Walk through.  ‚      

Concrete – Concrete cracks are unavoidable and will occur over time. Although concrete is one of the most durable paving materials for driveway construction; the typical residential driveway isn’t engineered to support heavy vehicles and large construction equipment. Use care when plowing or shoveling your driveway. Concrete is porous, and fluids can seep deep into the concrete, so it is imperative to clean any fluid puddles as soon as they are noticed. Avoid using rock salt for concrete de-icing because it is highly corrosive, damaged the surface, and creates a crater like appearance. Concrete is not warranted under the Builders Warranty.

Wood Destroying Insects – Any structure can be attacked by wood destroying insects. You should be aware of and try to eliminate conditions which promote insect infestation in and around their structures. Factors which may lead to wood destroying insect’s infestation include: earth to wood contact, foam insulation at foundation in contact with soil, faulty grade, improper drainage, firewood against structure, insufficient ventilation, moisture, wood debris in crawlspace, wood mulch or ground cover in contact with the structure, tree branches touching structure(s), landscape timbers and wood decay. If these and other conditions exist, corrective measures should be taken in order to reduce the chanced of infestation of wood destroying insects and the need for treatment. You will receive a soil treatment letter warranted for 1 year from the builder’s vender at close of transaction. ‚      

Mold – To prevent mold indoors and out, make sure the ground slopes away from the building foundation, and properly maintain your gutters and crawlspace, so that water does not enter or collect around the foundation. Keep indoor humidity low. If possible, keep indoor humidity below 60% (ideally between 30-50%) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores. Any finished space that is located above or below an unfinished area, or any areas finished below grade level are susceptible to mold because of moisture and climate differences. If your home has a basement it is recommended you install a dehumidifier in unfinished areas to reduce humidity and condensation on block walls, floors, and concrete.